* For small quantity that advice to ship by DHL,FEDEX,TNT,UPS and EMS ect.
Express shipping time:3-7 days.
* For large quantity that advice to ship by Sea or Air from GuangZhon ,ShenZhen or HongKong
Air shipping time:4-7days
Sea Shipping time: 8-30days according to different countries.
Free 4 kinds services
* We can Free provide sample for you once you have cooperation with us after .
* We can Free make a new sample as per pantone code once you have cooperation with us for over 2 times
* We can Free draw a 3D drawing for new item for you once we cooperation for over 3 times.
* We can Free open a new mould to do sample for you once we cooperation for over 5 times
We can provide 100% good after- sale service (we have professional
after-sale service teams)
* We can accept paypal ,Western Union ,Escrow and Trade Assurance for small amount.
* For bigger amount,we advice L/C at signt or T/T(30% deposit,70% blance after you got the copy of B/L)
Q1. Can I have a sample order for Silicone Ice Mold?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 1-2 days, mass production time needs 1-2 weeks for order quantity more than
Q3. Do you have any MOQ limit for Silicone Ice Mold?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order forSilicone Ice Mold?
A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q6. Is it OK to print my logo onSilicone Ice Mold product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 5-7 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new ice mold with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution i ncluding re-call according to real situation.